We hope you love your order, but if something isn’t quite right, we’re here to help.

Return Eligibility

• You can return any unopened, unused products within 30 days of receipt.

• Items must be in their original packaging and condition.

Refund Process

• Once your return is received and inspected, a full refund will be issued within 5–7 working days to your original payment method.

• We’ll notify you by email once the refund has been processed.

How to Start a Return

1. Email info@thetouchcosmetic.co.uk with your order number and reason for return.

2. Our team will guide you through the return process step by step.

Note: Unfortunately, we cannot accept returns on opened or used products due to hygiene reasons.