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FAQS
Shopping Information
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also support PayPal and secure checkout for a smooth shopping experience.
Do you offer free shipping?
Yes! We offer free UK shipping on all orders over £45. Standard shipping rates apply for orders below this amount.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days and delivered within 3–5 working days across the UK. You’ll receive tracking info once your order ships.
Can I track my order?
Absolutely! Once your order is dispatched, we’ll send you a confirmation email with a tracking number so you can follow your delivery every step of the way.
What if I need to change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible at info@thetouchcosmetic.co.uk. We’ll do our best to help before the order is shipped.
Payment Infomation
What payment methods are available on your website?
We accept Visa, Mastercard, American Express, PayPal, and most major credit/debit cards through our secure payment gateway.
Is it safe to make payments on your site?
Yes, absolutely. Our website uses SSL encryption and secure checkout systems to protect your personal and financial data.
Do you offer Buy Now, Pay Later options?
We are working on integrating flexible payment options such as Klarna or Clearpay. Stay tuned for updates on this feature.
Will I be charged extra fees for international cards?
We do not charge additional fees, but your bank may apply foreign transaction fees if you’re using an international card. Please check with your provider.
What should I do if my payment fails?
If your payment fails, double-check your card details or try a different payment method. If the issue persists, contact us at info@thetouchcosmetic.co.uk for assistance.
